Most of them register any type of incident, but in this case it would be appropriate to ensure that these tools allow us to differentiate a security incident from other types of incidents. There are many tools on the market to manage security incidents. So, incidents with value 1 are critical because the urgency and impact are high, so they need to be resolved before the other incidents with values 2, 3, 4, or 5 (this is the right sequence to resolve incidents). The intersection of these parameters will allow us to determine the priority of each incident, so in this way you can set, for example, the following table of values:
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